Politique de remboursement


Once you have received your delivery, please inspect it for quality.

We will gladly return, refund or replace any item that arrives damaged. Please contact us within 7 days. Please send detailed photo of the damage and submit images by email to info@buildou.com. 

If you are not satisfied with your order, you have seven days after receiving your order to return the item(s) for an exchange, refund or store credit. Every inquiry must be sent by email to info@buildou.com.  To be eligible for a return, your item must be in the same condition that you received it.

In order for us to process your return, please include your name, email address and order number along with the name of the items that you're returning. You will be responsible for the shipping charges associated with sending the unwanted item(s) back to us. Shipping fees are not eligible for a refund.

In the event that a product is damaged during shipping, please contact customer service at info@buildou.com.  and send a detailed photo of the damage with the order number. 

Please be aware that in all cases the customer is responsible for paying customs fees and for providing any and all documents required by Customs in your country. If the customer refuses to pay those taxes, the package will be back to us. We'll then refund you the amount of the order, after having withdrawn the shipping cost at actual rate that we have been charged by the carrier, and the shipping cost of the return of the package to us. Express shipments can't be sent back to us as return fees are too high (usually exceed the order value). In that case, the order will be destroyed and no refund will be possible.